I ordered a medium pistachio latte at Caffè Nero, but due to a misunderstanding, they gave me a plain latte instead. When I politely asked for it to be corrected and even offered to pay the price difference, three staff members responded half-heartedly, saying, “You ordered a medium latte,” and followed it with, “Wait, we’ll prepare it.”
After waiting five minutes, I asked again—only to be told they forgot to make the corrected drink. That was the final straw. I walked out without drinking anything, despite being completely in the right.
It’s disappointing to see staff who are not only indifferent but also respond with a mocking attitude, saying things like “Oops, we forgot.” For a brand like Caffè Nero, such service is unacceptable.
I kindly request that you supervise and retrain your team. A simple drink order shouldn’t turn into a frustrating experience that drives paying customers away.
Every time I visit Caffè Nero Nautilus (Istanbul), I experience unreasonably long wait times. The ordering process is frustratingly slow, even though there are multiple baristas present. Instead of working efficiently, one employee takes the order, then prepares the drink, and only afterward proces...
Dear Caffè Nero Management, On March 7, 2025, I visited your Ayvalık Marina branch, expecting the usual high service quality from your brand. Unfortunately, my experience was far below expectations. First, the tables and ashtrays were dirty, which was unacceptable in terms of hygiene. Additionally...
On March 8, 2025, at 17:26, I visited the Lotus Walk Caffè Nero location, where the barista transferred my physical loyalty card stamps to the app. However, despite this, 45 stamps from receipt number 2282026394 did not appear in my account. I tried to contact customer service, but there is no phon...
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