I’ve been a loyal Caffè Nero customer for years, but after today’s experience at the Ankamall branch, I won’t be coming back. While nearly all the seats were empty, an employee rudely told us we couldn’t sit there. The so-called manager, B** Bey**, who clearly lacks customer service skills, went as far as to come to our store and say, "We don’t want you here, don’t come again, we don’t care." Is this how Caffè Nero treats its regular customers?
Our store is directly across from this branch, and our staff frequently buys coffee from here—our manager alone spends a significant amount on coffee every month. We even recommend Nero to our own customers, yet we were treated with complete disrespect. Today, we were simply waiting a few minutes for a friend’s birthday gathering, and the café was nearly empty. Instead of hospitality, we were kicked out with attitude.
As a regular customer at Caffè Nero Hilltown in İzmir, I visit at least 20 times a month due to my work at the mall. However, one of your shift managers consistently displays a rude and unfriendly attitude, making the experience uncomfortable. She responds to simple questions harshly, never smiles,...
Dear Caffè Nero Management, On March 7, 2025, I visited your Ayvalık Marina branch, expecting the usual high service quality from your brand. Unfortunately, my experience was far below expectations. First, the tables and ashtrays were dirty, which was unacceptable in terms of hygiene. Additionally...
Every time I visit Caffè Nero Nautilus (Istanbul), I experience unreasonably long wait times. The ordering process is frustratingly slow, even though there are multiple baristas present. Instead of working efficiently, one employee takes the order, then prepares the drink, and only afterward proces...
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