Burger King Mobile App Charges Payment but Fails to Deliver Order

I placed an order today at around september at 12:30 p.m. from the Burger King Kalyan West outlet through the Burger King app. The total amount of the order was 240 rupees, and the payment was completed successfully. I received confirmation in the app that the order was placed and my correct address and landmark were entered with current location enabled, but the order never arrived. Despite waiting for the delivery, no rider contacted me and no food was delivered to my address. I also tried to reach Burger King customer care using the number provided, but the phone was switched off and I could not get any support. In the app, my order is still shown as placed and paid, and I have an order reference B14MC014CM related to my support request. Since I have paid for an order that I never received, I request a full refund of the entire amount of 240 rupees to my original payment method as soon as possible.