My Brand New Bosch WGA252XOTR/G2 Washer Began to Rust

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Derya
November 21, 2023 1:01 pm
12

We bought a Bosch washing machine model WGA252XOTR/G2 in the fourth month of 2021, and we started using it after 6 months of installation. When we opened the washing machine door, we discovered that the clamp around the seal had become oxidized, and the markings on the detergent drawer had been erased. The side and front panels were rusted, and there was a bulge on the side panel. We contacted the service and the command. We were told that the machine's problems were allegedly caused by the customer's actions, and that they could not provide a replacement. They offered to resolve the situation by making an additional payment of 5,000, which was later reduced to 4,000, and then simply hung up. We chose the Bosch brand because we believe it is the best among household appliances and are willing to pay a premium for it. How can a machine become like one that has been in use for ten years in just a year and a half? I've previously purchased other brands of appliances and never had rusting or bulging issues. Furthermore, other businesses have always stood by their products. I am deeply disappointed in the Bosch brand and its representatives. I intend to fight for my rights.

November 21, 2023 3:35 pm (2 hours after complaint)
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