5
Ayşenur is very satisfied with the result
Resolved

My Bosch Online Vacuum Order Missing

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Ayşenur
July 20, 2023 10:08 pm
11
Ayşenur's Thank You Message
“Thank you to Ms. Başak, who contacted me immediately after I wrote my complaint here. She took care of my issue promptly, and my product was delivered today.”

After becoming a member, I ordered a vacuum cleaner from Bosch's official website on July 7, 2023. But when I logged into my account, I was disappointed to see that my order wasn't in the "My Orders" section. Even though I talked to customer service three times about the problem, they couldn't fix it. They told me the product would be shipped within 10 days, but it's been much longer than that, and my online order still can't be found. I've been paying for the installment on time, but I still can't find the vacuum. I deeply regret putting my order through Bosch's online platform. I hope a responsible person from Bosch will get in touch with me and help me figure this out. I've given up on this site after reading other people's complaints about it.

July 21, 2023 9:47 am (11 hours after complaint)
Ayşenur
Ayşenur
July 26, 2023 4:06 pm

Thank you to Ms. Başak, who contacted me immediately after I wrote my complaint here. She took care of my issue promptly, and my product was delivered today.

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