My Bosch Online Vacuum Order Missing
After becoming a member, I ordered a vacuum cleaner from Bosch's official website on July 7, 2023. But when I logged into my account, I was disappointed to see that my order wasn't in the "My Orders" section. Even though I talked to customer service three times about the problem, they couldn't fix it. They told me the product would be shipped within 10 days, but it's been much longer than that, and my online order still can't be found. I've been paying for the installment on time, but I still can't find the vacuum. I deeply regret putting my order through Bosch's online platform. I hope a responsible person from Bosch will get in touch with me and help me figure this out. I've given up on this site after reading other people's complaints about it.
Dear Customer, Thank you for sharing your valuable feedback and suggestions with us. Our Customer Relations Representative will contact you regarding your application as soon as possible. For all your inquiries, our Bosch Call Center is at your service 24/7 from anywhere in Turkey. If you reach out to us, we will contact you immediately. Thank you for your interest in our brand. Sincerely, BOSCH Communication Center
Thank you to Ms. Başak, who contacted me immediately after I wrote my complaint here. She took care of my issue promptly, and my product was delivered today.
