the Bosch washer-dryer I got on December 9, 2023, and it was delivered to my address on Tuesday, as informed by the salesperson. The same salesperson mentioned that the installation would take place based on the service availability and advised me to contact customer service. I called customer service and was informed that the installation would occur on Thursday, December 14, 2023, between 12:00 and 14:00. I took leave from work and waited, but no one showed up. After contacting customer service again, they explained that due to high demand, they couldn't make it on the specified day but assured me they would come later, which did not happen. I called once more, and they scheduled another appointment for December 15, 2023, between 12:00 and 14:00, yet they failed to show up again. I am frustrated with the brand's service, as I had to take leave from work twice, and they did not adhere to the scheduled appointments.
We purchased a refrigerator, washing machine, dryer, and dishwasher from two different Bosch stores and requested installation. We were informed that they would come to our home on Monday, 26.08.2024, between 12:00-14:00, and they did. However, it was stated that the installation technicians would c...
On December 2, 2024, I called the customer service at 444 6 333 to report that my Bosch washing machine had a problem and to request service. Customer service informed me that a technician would visit on December 3, 2024, to repair the device and that I would be contacted on the same day. Following ...
I ordered a dishwasher from the Bosch dealer at Emaar Mall on September 21, 2023. The machine was scheduled for delivery between 4:00 PM and 6:00 PM on September 23, 2023, with installation between 6:00 PM and 8:00 PM. The dishwasher arrived at our house at 5:00 p.m. via a logistics company. We wait...
I got a Bosch dryer but it hasn't been delivered yet. I've been talking to Bosch for a month now and they keep saying they'll fix it soon, but they haven't yet. So, they called from the call center and were like, ", we forwarded your problem to the authorities, but we haven't made any progress yet."...
I bought a Bosch refrigerator from the Bosch dealer in Izmir Gaziemir. I scheduled an installation appointment with the authorized service center in Torbalı for today, May 24, 2024, Friday. My spouse stayed home all day, skipping work, waiting for the installation team. No one showed up, and no one ...
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