On November 12, 2023, I placed an order for a cordless vacuum cleaner with order number 1115031999 on the official website https://www.bosch-home.com.tr/. On the same day, I called customer service at 444 6 333 to cancel the order and pay with another card in installments. They assured me that the refund would be processed within 14 days. However, it has been over a month, and despite my 5-6 calls, the refund has not been issued. Additionally, my order with the number 1115025820, placed with a credit card that was supposed to be in 6 installments, was split into 3 installments. I discussed this with S****, but there has been no positive response. Furthermore, the product had been opened before, and the wall mounting screws were missing. Instead, random screws were included. This experience has revealed how unprofessional this company can be.
Regarding the problems I have experienced regarding the products I purchased from BOSCH HOME (https://www.bosch-home.com.tr/) (Order Number: 1113767529), I have submitted my complaint request from your Call Center at 444 6 333 on 16 May, 18 May and 22 May ( 2624402) did not get any response. I do no...
Hello, On 19.04.2023 I bought Bosch brand Serie 6 Cordless Vacuum Cleaner Unlimited White 61113 series vacuum cleaner with order number 1113588229. It is stated in my orders' section of the website as it was shipped on 20.04.2023. After the holiday, when I saw that there was no development about my ...
On November 26, 2023, I ordered the Serie 6 Rechargeable Vacuum Cleaner BCS61113 from www.bosch-home.com.tr with order number 1115176639. A used product was sent to me. They instructed me to return it and place a new order. I reordered on November 29, 2023, with number 1115217400, and once again, a ...
I ordered a Bosch Serie 4 10KG 1200 RPM WGA25200TR BRAND/MODEL washing machine from the Bosch-Home website on June 28, 2023, paying 14,730 TL. I have yet to receive my washing machine as of August 8, 2023. Despite the fact that I paid the second installment with my credit card, the machine has yet t...
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