Bosch Washing Machine Delivery Delay

Mete

April 16, 2024 11:46 pm

On March 27, 2024, I purchased a washing machine from the Bosch Online store using a nine-month installment plan, but despite paying two installments, it has yet to be delivered to me. After the purchase, delivery was slated for March 28, 2024, with installation the following day. However, the washing machine has not yet been delivered to me. I phoned the Bosch Istanbul headquarters nine times about this issue, and each time, they promised a different delivery date. I took three days off work to wait for the delivery at home, but it still has not arrived. I am deeply disturbed by this disruption, particularly from a globally respected corporation such as Bosch. Bosch appears to have made significant compromises on customer satisfaction during this procedure. My laundry has been piling up at home for two weeks now. I wish I hadn't purchased from Bosch. Bosch has become a symbol of frustration.

Bosch

April 17, 2024 11:01 am (11 hours after complaint)

Dear Customer, Thank you for sharing your valuable opinions and suggestions with us. Our Customer Relations Representative will contact you regarding your application as soon as possible. For all your inquiries, our Bosch Call Center is at your service 24/7 from anywhere in Turkey. Additionally, if you reach out to us via the Customer Services page, we will get in touch with you immediately. Thank you for your interest in our brand. Sincerely, BOSCH Communication Center

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