I bought a Bosch dryer, and when the service came for installation, I asked for information about an additional warranty period. In response, the service told me that as part of a promotion, they provide an additional 3 free services with the warranty extension. So, without hesitation, I paid for the warranty extension and service. The installation receipt shows the service amount and the warranty sale. However, later, when I called customer support to confirm the procedures carried out, I was told that I have only one service entitlement. I have sent the document in the attachment. The product/service sold differs from the information entered into the system. If your goal is not to mislead the customer for product sales, I hope this is not the case. Please update the system information to reflect the amount you sold.
The promised warranty extension is not honored, I purchased a refrigerator, washing machine and dishwasher from Bosch on July 25, 2020, my products have a 3-year warranty, I was informed that I can purchase an additional +4 year warranty if I want within 3 years, both by the company I purchased, Bos...
On Tuesday, September 23, at 10:25, I was sold a service called “Servis Plus” under the name of a maintenance contract by the Bosch authorized service. During the sale, I was told that this service would last for three years and that I could benefit from partial maintenance each year. However, I lat...
In 2021, I bought a Bosch dishwasher. When I called the call center twice to extend the warranty period of the dishwasher, I was assured that the process would be completed without any issues. But no one told me that the campaign terms could change. In 2024, I reached out to them before the three-ye...
I got a Bosch dryer four years back. Since then, I've been taking it in for "service maintenance" every six months because the same problem keeps happening. Now, the number of malfunctions has increased to happening every three months. The service always keeps doing 'maintenance' every three months,...
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