In 2021, I bought a Bosch dishwasher. When I called the call center twice to extend the warranty period of the dishwasher, I was assured that the process would be completed without any issues. But no one told me that the campaign terms could change. In 2024, I reached out to them before the three-year warranty period ended, but was informed that the rules for extending the warranty had been updated. I was told I'd have to make a payment each year for seven years. I found out that I can no longer pay once to extend the warranty for ten years. Because of this situation, I experienced a financial setback. I'm upset because of the wrong information given by the Bosch call center. Also, I wasn't given a heads-up about the upcoming changes in the terms. I was upset to find out that my hard-earned privilege was revoked and that my concerns were being ignored.
The promised warranty extension is not honored, I purchased a refrigerator, washing machine and dishwasher from Bosch on July 25, 2020, my products have a 3-year warranty, I was informed that I can purchase an additional +4 year warranty if I want within 3 years, both by the company I purchased, Bos...
Hello everyone, I own a Bosch dishwasher that I purchased in 2018. This was actually my second time buying the same model, as my previous machine couldn’t be repaired due to the lack of an extended warranty. This time, I ensured to purchase an extended warranty—or so I thought. When I called custom...
A few months after purchasing my Bosch dishwasher, I noticed scratches and deformations on the interior side seals, even in areas that dishes don’t touch, including the upper section. Suspecting a defect, I contacted customer service, and a service record was created. The technician who inspected it...
In July 2024, I purchased a Bosch refrigerator with an extended warranty. I am still paying for it, yet only seven months later, the freezer stopped cooling properly and displayed an error. I contacted customer service, and a technician came on Friday evening. On Saturday morning, they installed a ...
In April 2024, my Bosch dishwasher broke down and displayed the E09 error code. I contacted the Bosch authorized service, and their technician informed me that this error only occurs due to high voltage. Based on their advice, I repaired the machine instead of purchasing a new one, as they assured m...
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