I've been using my Bosch dishwasher for about 2.5 years, and recently it started experiencing electric leakage. I immediately contacted Bosch customer service to register a service request. Today, I received a phone call from the service representative. Without even inspecting the appliance, the person claimed to be a service technician and diagnosed the issue as a problem with the building's grounding system. I explained that I haven't encountered any such issues with other electronic devices in my home, but they insisted that it's a common problem with dishwashers. It's the first time I've witnessed a diagnosis made over the phone without the technician physically examining or testing the appliance. Moreover, they demanded payment for a home visit to inspect the issue, despite the appliance being under warranty. It's unacceptable for service providers to charge for warranty-covered repairs. This disregard for safety in handling electrical matters is not what I expect from Bosch. I'm disappointed with the individual posing as a service technician and with Bosch as a brand. I urge for a prompt resolution to this matter as electrical leakage is a serious concern.
Hello everyone, I own a Bosch dishwasher that I purchased in 2018. This was actually my second time buying the same model, as my previous machine couldn’t be repaired due to the lack of an extended warranty. This time, I ensured to purchase an extended warranty—or so I thought. When I called custom...
Hello, my name is Y*** D****. In December 2022, I bought all of my household appliances from the Bosch store, which was labeled as a global Bosch brand. However, since I purchased them, the dishwasher has begun to rust the dishes. I made contact with the authorized service. They contacted me prior t...
I use a Bosch dishwasher, on December 25, 2021, I had an issue with my water heating and rang the tech support. They swapped out the heating pump. like, after 5-6 months, the same issue popped up again. This time, they replaced the same part for free 'cause of the warranty, it's been almost a year a...
I've been using a Bosch dishwasher for the past month, and it leaves the inside and the walls wet. The service team came to look at it and charged me, saying that this was normal. I called customer service again to tell them about the problem, and they sent someone to check it out again. The technic...
I have a Bosch water heater, and the tank is leaking. Even though the warranty is still valid, Bosch representatives are saying they can replace it with a new one. However, they mentioned that it will cost 4500 ₺ because there is no grounding at the connection point. Of course, I can't agree with th...
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