Dear Madam/Sir, I live in Turkey and people here know Bosch as a high quality and reliable brand. I have full trust on your appliances and having rare issues technically therefore mostly i am using Bosch brand tools and home appliances. Robert Bosch's saying “I have always acted according to the principle that I would rather lose money than trust." is known by most of the population in Turkey thanks to intense TV ads in the past. However, i made a purchase through "https://www.bosch-home.com.tr/" which was an absolutely awful experience. They are acting too slow that you are starting to think that they are not doing anything. They are asking me (i am a customer only) that if the item was delivered which makes me suspicious about they do not have a "SYSTEM". I was aware about the complaints about this official site (Turkish representative) of yours since i did not have an affair with them. But after i faced two big problems, i made a complaint through Turkish number 1 complaint website and by the way I become suprised by what others complained about. There are too many unpleasant complaints which may be solved too easily. I am writing this (in good faith) to warn you about a malfunctioning part of your organization since i love the job you are doing. I am using your tools without any problem. This "https://www.bosch-home.com.tr/" gives people a terrible online shopping experience. They are using your brand's recognition against people and afterwards harming your brand. You should also know, online shopping is very well done in Turkey by too many shopping sites, level/quality is high and people have a great interest in online shopping.
I bought some things from the Bosch dealer in Istanbul, but it's been 1.5 months and I still haven't gotten them. These items were bought about 7-8 months ago, and the delivery address was confirmed for April. However, none of the items have been sent yet, which has caused a lot of stress. Every tim...
we totally trusted Bosch and bought their appliances, but it turned out we were wrong... big time actually...They won't deliver our stuff because Hatay is prone to earthquakes. So, obviously, Bosch totally bailed on us during our wedding prep and now they won't even ship from their main spot. Can y...
. We have bought a refrigerator, brand of Bosch on 28th of July, 2020. Right after we started to use it, we have realised that there was a problem for freezing and we called for a service to report the problem. M**** G******** who was responsible tecnician at Sarıyer district told us that everything...
Our Bosch washing machine has been nothing but trouble since the day we bought it. It constantly tears our clothes and leaks water from the bottom during every use. Despite contacting Bosch Turkey's service center multiple times, we received no helpful support or resolution. The service team seems ...
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