My Bosch refrigerator, which is still under warranty, is rusting, and despite the service technician confirming that it is not my fault, they refuse to replace it. They offer a costly door replacement while claiming that the rest of the door cannot be repaired and demanding additional payment. I've been trying for a week to get a report on my fridge so that I can take legal action, but they won't give it to me. The customer service representative is dishonest and untrustworthy; I can provide their name. I expected to have no problems with a world-renowned brand, but it appears that I purchased tomatoes from a local market. This nonsense only occurs in this country; I believe it is different in other countries. I demand that the authorities take immediate action to address this issue!
My Bosch refrigerator saga began with a scratched door upon initial delivery. Despite a replacement, the second door also bore scratches. Following a third door change, initial wear and tear on the hinge area was observed, with the plastic flaking off. This issue eventually subsided with regular use...
We purchased a refrigerator from Bosch, and the delivery team brought it into our home. The service team set it up, but the appliance turned out to be defective from the start. We contacted Bosch, and a technician confirmed the issue, stating that a replacement unit would be sent from the factory. ...
One year ago, we bought a Bosch refrigerator that developed rust on the door. The technician who came wiped it with a cloth, leaving huge scratches on the surface. When we called for another service, they claimed that the rust was not a manufacturer's defect and therefore not covered by the warranty...
I purchased a Bosch refrigerator with the freezer at the bottom. Last year, rust began to emerge on the bottom half, so I reported it, and they accepted the issue and replaced the entire door. Today, while cleaning the top door, I observed the same problem on the top. I called customer service to ge...
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