About two months ago, I purchased a Bosch refrigerator, and there was no visible damage when it was removed from the box. However, upon inspection under light, we noticed significant dents on the refrigerator. When we reported this to the Bosch service, the service representative stated that they could only intervene one month after installation, so they couldn't take any action. Furthermore, they mentioned that if I wanted the door to be completely replaced, they would charge a fee. I believe this situation is unacceptable. It is very disappointing that a well-established brand like Bosch behaves so irresponsibly, ignoring the inconvenience caused to its customers. Given that such a noticeable issue arose shortly after installation, the response from the service is certainly not satisfactory. Not only has our trust in the brand been shaken, but our dissatisfaction also continues. I kindly request that you evaluate this situation in more detail and take the necessary steps to provide a solution for my issue.
I'm extremely disappointed with the service I received from Bosch. On October 5th, my refrigerator was delivered from the service station with visible damage. There was a dent on the side body due to rubbing during transportation and another dent in the rear corner, presumably from the service car. ...
We purchased a refrigerator from Bosch, and the delivery team brought it into our home. The service team set it up, but the appliance turned out to be defective from the start. We contacted Bosch, and a technician confirmed the issue, stating that a replacement unit would be sent from the factory. ...
My Bosch refrigerator saga began with a scratched door upon initial delivery. Despite a replacement, the second door also bore scratches. Following a third door change, initial wear and tear on the hinge area was observed, with the plastic flaking off. This issue eventually subsided with regular use...
When the refrigerator with the model code Bosch KGN76CIE0N, purchased on 04.12.2023, was delivered to me, there were scratches on the lower freezer door, upper refrigerator door, and dents on the right and left side panels. When we reported these errors to the authorized service, they replaced the b...
My Bosch refrigerator, which is still under warranty, is rusting, and despite the service technician confirming that it is not my fault, they refuse to replace it. They offer a costly door replacement while claiming that the rest of the door cannot be repaired and demanding additional payment. I've ...
Comments