I had a reservation for 11 nights at Taksim Maria Suite Hotel from August 4th to August 15th, and this reservation was non-refundable. However, due to an issue with my tourist visa, I could not enter Turkey.
On the evening of August 4th, I contacted the hotel from my transit airport, explained the situation with my reservation, and requested a refund. This was a situation beyond my control, and I had no ability to come.
When the hotel learned about this situation and my circumstances, they did not care and did not respond to calls from me or Booking.com to grant an exception to the cancellation penalty. It was inappropriate to charge me such a high fee (500000000 TL) without me benefiting from the full accommodation or any services (equivalent in Euro).
So, the hotel deducted the full amount of my reservation for 11 nights, totaling 500 euros, from my credit card. Please help me. I have nothing against the penalty for the first night, but it should not be the full value since it was not my choice not to come.
I will attach evidence that the airline brought me back to the airport. Then I proceeded to the transit airport in Dubai.
On July 10, during my visa application, I made a reservation from Milan through Booking.com. The fee was charged to my card due to the prolonged visa process. Then my plan changed and I canceled the reservation. Now the 4th month has been completed, but I still have not been refunded. On top of that...
Confirmation id 1007100603, Pin 0744. I made a payment of 21,500 Turkish Lira to the hotel, and based on the hotel's exchange rate of 1 Euro to 30 Turkish Lira, the total came to over 693.70 Euros. If you encounter any issues with this, please contact the hotel. It's essential to resolve this and r...
On July 10, I made a hotel reservation in Milan via Booking.com as part of my visa application process. Due to delays in the visa procedure, the amount was charged to my card. My plans changed, and I canceled the reservation. Now, four months have passed, and I still haven’t received my refund. To m...
I made a non-refundable hotel reservation through Booking.com for an upcoming international trip and paid in full two months ago. The reservation clearly stated that it could not be canceled or refunded. However, this morning, I received a notification that Booking.com had canceled my reservation w...
On February 11, 2025, I made a hotel reservation through Booking.com and paid ₺4,280.86 in full. Without providing any reason, my booking was canceled—and although I received an email from Booking.com confirming that a refund had been approved, the money was never returned to my account. I’ve reach...
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