Refund Request for Canceled Hilton-DOHA Booking via Booking.com

I mistakenly made a non-refundable reservation for Hilton-DOHA for December 21-23, 2024. However, I was in Qatar on November 21 and realized the error at the hotel. After speaking with the hotel staff, I was advised to cancel the reservation through Booking.com and create a new one for the correct dates. I informed them that my reservation was non-refundable and the payment had already been charged to my card.

After consulting with their reservations team, the hotel manager assured me that the payment would be refunded. The manager even canceled my booking and attempted to create a new reservation but found the hotel was fully booked. Consequently, I had to leave without securing alternative accommodations, leaving me stranded in Qatar for a day.

I reported the issue to Booking.com, who stated that the hotel needed to confirm the refund. Meanwhile, the hotel claimed they had approved the refund and that Booking.com would process it. I am stuck between the two parties, and my issue remains unresolved. I demand a full refund for the canceled booking to be credited to my card immediately.