My name is Pamela B*** and I am submitting this complaint regarding an unauthorized charge related to Booking.com. On Friday evening, May 22, I was charged $91.98 on my Cash App card for an apparent reservation at InTown Suites on Wade Hampton in Greenville, South Carolina. I never made any reservation with Booking.com for that date, and I am currently staying at Motel 6, not InTown Suites. When I noticed this charge, I contacted InTown Suites, and they informed me that I needed to speak with Booking.com. I then tried to contact Booking.com by phone, but I could not reach anyone and received no assistance or explanation regarding this unauthorized transaction. I request that Booking.com immediately refunds the full amount of $91.98 to my Cash App card and cancels any reservation that may have been created in my name without my knowledge or consent. I expect written confirmation that the reservation has been removed from your system and that no further charges will be made to my card.
I’m shocked and extremely upset. I never booked a stay at this hotel, never visited it, and never authorized any transaction related to it—yet ₺18,000 was charged to my credit card through Booking.com without my consent. This is outrageous. I immediately contacted my bank and had my card canceled t...
On April 23, 2025, $1,234.02 USD was charged to my credit card by Hotel at Booking.com Amsterdam without my knowledge or authorization. I have never traveled to Amsterdam, nor have I ever made any reservation related to this transaction. When I checked my Booking.com account, there was no record of...
On August 14, I made a reservation for Tiflis Kindli Boutique Hotel through Booking.com. During the booking process, the site requested my credit card details, which I entered into the system. Immediately after entering my card information, three separate charges appeared on my account: $69.99 on Au...
On June 10, 2025 at 11:00 PM, my credit card was charged $618 by BKG*Hotel at Booking.C without my authorization. I did not receive any verification code, no OTP, no email, and gave no consent for this transaction. The charge appeared suddenly and is still pending as a pre-authorization on my accoun...
I canceled my hotel reservation for February 14-20 in Paris, but the 91.63 USD charged to my card has still not been refunded. This amount should have been processed by Hotel Virgina Paris, but it has yet to appear in my bank account. Despite following up, there has been no resolution. I expect Book...
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