In August, I made a reservation through Booking.com for Yellow Square Milan, and it was a cancellable booking. Today, I received a notification from Booking stating that I had to make a payment to prevent the cancellation of my reservation. To avoid cancellation, I made the payment, and a full $1530 was deducted from my account, even though the correct amount should have been 153 euros.
I have contacted both Booking and the hotel. The hotel claims that the incident happened due to a hack at Booking, while Booking asserts the opposite. After a little research, I discovered that Booking, which I considered trustworthy, has a security loophole, and many people have been hacked and lost money due to this vulnerability.
I expect Booking to take charge, assume responsibility, and promptly resolve my issue by refunding my payment. Otherwise, I will also pursue my rights legally and, if necessary, file a complaint with the prosecutor's office.
I'm beyond frustrated with my recent Hilton XYZ Hotel booking through Booking.com, and I need to warn others. I received a message directly through the Booking.com system, instructing me to make a payment to secure my reservation. The message explicitly stated that if I didn't pay, my booking would ...
Two days ago, I made a hotel reservation through Booking.com at B&B Hotel Milano Central Station in Milan, Italy (Reservation No: 840108805504301439). The amount of €329 was charged to my credit card. However, when I directly contacted the hotel, they told me that no such reservation appeared in the...
There was a request from the hotel to update my reservation (Booking Number: 4113641085) through the Booking platform. On October 16, 2023, I received multiple messages and links from the hotel through the app, stating that my payment and reservation information needed to be updated within 24 hours,...
I am absolutely furious and feel completely ripped off by Booking.com! On May 27, I made a reservation through their platform, and then, due to unforeseen circumstances, I had to cancel it just 15 minutes later. We didn't use any of the hotel's services, nor did we cause them any inconvenience. Yes...
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