I'm incredibly frustrated and downright angry with Booking.com over a missing refund for my recent booking. On May 26, I made a reservation at the Diana Hotel in Greece through Booking.com. This was clearly advertised as a 100% refundable booking, which is why I chose it.
However, when I canceled my reservation on May 28, I only received a 90% refund! Booking.com inexplicably deducted a 10% fee from the money I paid. This is completely unacceptable and goes against the terms of a "100% refundable" policy.
To make matters worse, trying to contact Booking.com for an explanation or resolution has been a complete nightmare. There is no reliable communication channel; every email I send bounces back with an error. It feels like they're intentionally making it impossible to get in touch.
Booking.com, you owe me the remaining 10% of my refund. You advertised a fully refundable booking, and you failed to deliver. This shady practice of deducting fees without warning and then becoming unreachable is a terrible way to treat customers. I demand my full refund immediately! Fix your communication channels and return what's rightfully mine.
I booked a hotel in Greece through Booking.com, selecting a property with a refundable option. After canceling the reservation, I expected to receive my refund promptly. However, the refund never came. I've reached out to both the hotel and Booking.com via email multiple times, but neither has respo...
Confirmation id 1007100603, Pin 0744. I made a payment of 21,500 Turkish Lira to the hotel, and based on the hotel's exchange rate of 1 Euro to 30 Turkish Lira, the total came to over 693.70 Euros. If you encounter any issues with this, please contact the hotel. It's essential to resolve this and r...
On May 15, I booked a room at a hotel called Pink Mango in Athens through Booking.com. The listing clearly stated that the reservation was fully refundable and required no prepayment. However, just one day later, ₺10,000 was withdrawn from my account without warning. Unfortunately, I couldn’t get m...
On July 17, 2025, I tried to book a vacation in Greece through Booking.com. The system charged my card immediately, and the amount appears as a pending transaction on my account. However, no reservation was ever created. I received no confirmation, no booking number — nothing. I checked my Booking....
On July 10, I made a hotel reservation in Milan via Booking.com as part of my visa application process. Due to delays in the visa procedure, the amount was charged to my card. My plans changed, and I canceled the reservation. Now, four months have passed, and I still haven’t received my refund. To m...
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