Booking.com Suspicious Reservations Made Without My Authorization
Today I received an email from Booking.com that referred to two numbers and contained warnings about suspicious activity. These bookings are not mine, I did not make any reservations, and I am worried that I might be charged even though I have no account with Booking.com. In the email I only see the two numbers without any PINs, and I am unable to cancel anything or connect to a live agent. I have tried to reach Booking.com by using a service to leave a message, but I have not received any response yet. I am therefore unable to verify or manage these bookings through normal channels. I kindly request that these bookings linked to my email be urgently checked, clearly explained to me, and completely cancelled, and that I receive written confirmation that I will not be charged in any way for reservations I did not create. I also request that my email address and any related data be secured against further unauthorized use and that I be informed of any additional steps I should take to protect myself from fraud.
Progress
I received an email from Booking.com containing only a reservation number and another number, with no information about the hotel, city, dates, or any booking details. I did not make this reservation and I am very concerned that I may be charged for something I never booked.
The email only shows a reservation number and does not include a PIN code or any other useful information. There is no indication of the property name, location, or check-in date. I have tried to reach Booking.com through the available channels, but I have not been able to get through to a live person or receive clear assistance. In addition, I have tried to submit the online help and complaint forms, but the system keeps asking for extra fields such as title and then does not send successfully, so I have been unable to complete any request through your website.
I request that this unknown reservation be fully cancelled, that Booking.com confirm in writing that I will not be charged in any way, and that this situation be investigated as possible fraud or unauthorized use of my information. I also ask that my account and any associated payment methods be checked and secured so that similar unauthorized reservations do not occur in the future, and that the technical issues with your contact forms be reviewed so customers can actually reach support.
