In mid-September 2025, my Booking.com account was closed without any prior warning or explanation. I have been a loyal Booking.com user for many years, with nearly 200 past reservations saved under my profile. Suddenly, I can no longer access my account, my booking history, or any of my previous travel records.
I contacted Booking.com customer service multiple times, calling their hotline and submitting written requests both in English and Turkish. Unfortunately, I only received generic, automated replies or irrelevant rejection messages that did not address my issue. It has been impossible to reach a real representative who can explain what happened to my account.
My account was registered under the email address b******@gmail.com**.
I am formally requesting the reactivation of my Booking.com account, a clear official explanation for why it was closed, and the restoration of all my past reservation records — including location, property, and date details. This situation has caused significant inconvenience and loss of important personal data that I trusted Booking.com to keep safe.
My Booking.com account (email: g************@gmail.com**) was suddenly deactivated today with the message: “Account not active – This account has been disabled for security reasons.” I currently have an active, prepaid reservation in Baku from October 18–20, 2025, under Reservation No: 4319484233, ...
On February 11, 2025, I made a hotel reservation through Booking.com and paid ₺4,280.86 in full. Without providing any reason, my booking was canceled—and although I received an email from Booking.com confirming that a refund had been approved, the money was never returned to my account. I’ve reach...
Three days ago, my Booking.com account was closed without any explanation, and since then I have not received any response. Before the account was closed, I had already checked into a hotel reservation, and I had no other pending bookings. When I tried to log in, I was only given the option to subm...
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