I booked a stay in Batumi, Georgia, through Booking.com (reservation number 4550652305), and the experience was extremely disappointing. While the initial welcome seemed fine, issues started as soon as we settled in. The room became uncomfortably cold, and when we tried to turn on the air conditioning, we found it was broken. The television was also not functioning, and the sheets hadn’t been changed. I contacted the property through WhatsApp, and although they read my messages, they chose not to respond. I feel entirely let down and ignored. This property does not live up to the Booking.com standard, and I request that appropriate action be taken against them. Booking.com should ensure better quality control to protect its customers.
I made a reservation through Booking.com under reservation number 6186987885 for Deluxe Aparthotel Orbi City in Batumi, Georgia, from September 1–14, with a confirmed price of 694 GEL and a free cancellation option until 6:00 PM on September 1. The property offered payment on-site. When I tried to c...
I made a Booking.com reservation (No: 6186987885) for Deluxe Aparthotel Orbi City in Batumi, Georgia, for September 1–14, at a confirmed rate of 694 GEL, with a free cancellation option until 6:00 p.m. on September 1 and the option to pay at the property. When I later tried to change the reservation...
I’m extremely disappointed with my experience using Booking.com. I booked a stay at Thessaloniki Center Luxury Apartment in Greece through the app, expecting a smooth and reliable process. Unfortunately, things went terribly wrong once I arrived. The apartment had several issues that made my stay un...
I made a hotel reservation through Booking.com, but the property later contacted me directly, stating there was an issue with the room and asked me to cancel the booking. After confirming this via WhatsApp, I canceled the reservation as requested. However, Booking.com has not issued my refund, and ...
I booked a double room at Orbeliani Residence Hotel in Tbilisi, Georgia, through Booking.com for the dates March 1-5, 2025. However, when I arrived in Tbilisi, I was shocked to find that the hotel was permanently closed! I was left stranded in the middle of the night, in a foreign country, with nowh...
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