I booked a double room at Orbeliani Residence Hotel in Tbilisi, Georgia, through Booking.com for the dates March 1-5, 2025. However, when I arrived in Tbilisi, I was shocked to find that the hotel was permanently closed! I was left stranded in the middle of the night, in a foreign country, with nowhere to stay.
To make matters worse, Booking.com has been completely unhelpful. I reached out to their customer service, but they either ignored my messages for days or responded with generic, dismissive replies. They initially told me they would get back to me within five days, but now they say there’s nothing they can do and that I should contact the hotel directly—a hotel that no longer exists!
How is it even possible that Booking.com is still selling reservations for a hotel that has shut down? Not only have they failed to verify their listings, but they also refuse to refund my money despite leaving me stranded in freezing weather.
I booked a stay at Orbeliani Residence Hotel in Tbilisi through Booking.com for the dates March 1, 2025 – March 5, 2025, paying the full amount upfront. However, upon arrival, I was shocked to find that the hotel was completely closed. I immediately tried contacting Booking.com for assistance, but ...
My last Booking.com reservation was at Opera Boutique Hotel, Tbilisi from December 19-21, 2024. I completed my stay without any issues and paid directly at the hotel using my card. However, shortly after, my Booking.com account was suspended without explanation, and I noticed an unauthorized charge...
On July 17, 2025, I tried to book a vacation in Greece through Booking.com. The system charged my card immediately, and the amount appears as a pending transaction on my account. However, no reservation was ever created. I received no confirmation, no booking number — nothing. I checked my Booking....
I made a hotel reservation in Athens through Booking.com, only to discover upon arrival that the hotel did not even exist. The address led us to a nonexistent location, leaving us stranded late at night in a foreign city with our luggage in hand. This was a terrifying and deeply frustrating experien...
I booked a stay at Sunny Memories through Booking.com well in advance, trusting the company’s reliability, and paid by credit card. On the morning of August 5, 2025, an email was sent notifying me that my reservation had been canceled. However, since I was changing countries and my phone lines took ...
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