LG Refrigerator Not Cooling and Service Appointments Missed Twice

I live in Denizli Merkezefendi and I use an LG refrigerator with model code GTL569PQAM. On 04.10.2026 the refrigerator suddenly stopped cooling and as a result all the food inside spoiled. I immediately contacted LG customer services and was given a service appointment for 05.10.2026 at 18:00. I waited at home until 18:30, but nobody came. When I called again, I was told that it was too late at that hour, that they could not come, and that I should create a new request for the next day. On 06.10.2026 at 18:00 I created another service request, but once again no one came and this time they did not even answer their phone at 0258 220 22 40. My refrigerator is still not cooling and I am currently without a working appliance, and my food has already spoiled due to this problem. I request that an urgent repair be carried out today at the latest and that my material loss caused by the spoiled food be fully compensated and my grievance be properly addressed.