On July 10-11, I made a reservation through Booking.com to stay near Gare du Nord in Paris. On the specified date and time, I arrived at the property location. However, the property was there, but the owner was not. I contacted the owner by phone, and he informed me that the place I was supposed to stay was actually 16 km away from the given location. I told him that I couldn't go there, especially since I booked this place to be close to Gare du Nord, and I couldn't travel that far with my two young children. He mockingly replied, 'You have a car, just go.' We also have WhatsApp messages regarding this. He told me, 'Either go there or cancel.' I pressed the cancel button and received a message stating that I would get information from the facility within 48 hours. I then went out to find a hotel and ended up paying more for accommodation. My children were very scared in this situation. Since July 12, I have sent emails every day and called customer service 20 times. Their responses were just apologies. Finally, they offered to compensate me with 20% of the amount. They couldn't reach the property owner. How can this be possible? We booked through this site because it is considered reliable worldwide. Booking.com is solely responsible here. I want a full refund. There should also be sanctions against these individuals. You have been stalling me for 20 days. If you can't reach that person, it's not my fault. You are my point of contact here.
I made a reservation via Booking.com for New Years Eve in Paris. The property asked me to make the payment to secure the reservation, and it sounded reasonable back then so I did. The day before the check-in, and one day after the free cancellation period had finished, the property canceled the rese...
I experienced a serious issue with my Booking.com reservation (No. 5791***530). The host contacted us by phone and message, saying they had to leave town urgently and would not be able to meet us, instructing us to find another place to stay. When I called Booking.com customer service, they claimed ...
I booked a stay in France through Booking.com, expecting a smooth experience like they advertise. Unfortunately, it turned into a frustrating mess. Although I paid for a multi-night reservation, the hotel informed me that there was no booking for the third night. After some digging, it became clear ...
I had confirmed booking with Booking.com. On the day of check-in, I did not receive any check-in details from property owner, and no response via Booking.com messaging system or on Whataspp. I finally called the property owner, and was informed my booking is not confirmed. With 2 children travelling...
On July 13, I made a hotel reservation through Booking.com. While the payment was taken as a pending charge (provision) on my card, I never received a confirmation email. No reservation number, no details — nothing. I waited and tried to contact customer service but couldn’t get through until 1:00 P...
Comments