I made a reservation through Booking.com for a hotel stay in the U.S. and was charged a $150 deposit at check-in. The hotel informed me that the deposit would be refunded within 3-14 days after check-out. However, I have only received $139.86 and have not been refunded the remaining amount.
Booking.com has been unhelpful, and I have incurred significant phone charges calling their UK call center, amounting to approximately 2,000 ₺. Despite multiple calls, I keep receiving different excuses and requests for documents. Booking.com and the hotel have not resolved this issue. My reservation number is 4806956***.
Please address this matter urgently and ensure the remaining deposit is refunded.
I canceled my reservation through Booking.com over a month ago, and I’m still waiting for my ₺ refund. It’s completely unacceptable that this much time has passed without any resolution. I’ve tried to contact their support line at 0800448826367, but the number doesn’t work—there’s no way to reach an...
I booked and fully paid for a room through Booking.com over 15 days ago, but when I arrived, I couldn’t check in. The property owner had canceled the reservation and told me I could get a refund directly from Booking.com. However, it’s been over a month, and I still haven’t received my refund. Despi...
I booked a 2-night stay through Booking.com (confirmation number 4630087431) for March 16–18, 2025. The listing clearly stated that a €100 deposit would be refunded after the stay. But when we arrived at the hotel, they informed us that there was no such deposit policy. That was a complete shock. B...
I booked a hotel in Bangkok through Booking.com, and upon check-in, the hotel charged me a deposit, promising to refund it after checkout. However, it has now been three weeks, and I still haven’t received my refund. I reached out to the hotel, but they are completely ignoring my requests. I trusted...
I booked a hotel in Spain through Booking.com for a stay from September 18-20, but the hotel unexpectedly canceled my reservation without any explanation. It’s been 1.5 months since the cancellation, yet I still haven’t received a refund from Booking.com. Despite making countless calls and spending ...
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