I am writing to formally submit a complaint regarding my recent reservation at Luxury Central London Flats, Best Location in Town (Address: 99 Morning Lane, E9 6ND, UK ). Below are the details of my booking: Confirmation Number: 4830.784.391 PIN Code: 4313 Check-in Date: 17 February Check-out Date: 19 February Prior to my check-in, (I paid ₤140 with my credit card via Booking.com, file uploaded as extention ) and accommodation representative contacted me via WhatsApp and requested that I send my ID number and passport details by taking a photo and sharing it with them. They informed me that access to the property would only be granted if I provided these details via WhatsApp. Me and my sister were 2 minutes far away from the address (apartment) in freezing weather in London. I expressed my willingness to present my passport upon arrival in person, but they refused and insisted that I cancel my reservation. Due to security and privacy concerns, I refused to share such sensitive personal information over WhatsApp. In response,they insisted on canceling my booking. Even I paid already for this property !!! as a result, I was left outside in extremely cold freezing weather in London, with no accommodation, and had no choice but to make a new reservation at a different property. Since Luxury Central London Flats refused to accommodate me, I was forced to book a room at another hotel through Booking.com on the same day at a significantly higher price. I am formally filing a complaint and requesting a full refund for my booking. I paid already but I could not stay in this property because they did not accept me as customer !!!
I booked a stay at Luxury Central London Flats, Best Location in Town (Address: 99 Morning Lane, E9 6ND, UK) through Booking.com with confirmation number: 4830.784.391, PIN: 4313. My check-in date was February 17, and check-out was February 19. When I arrived at the scheduled check-in time, the hos...
On November 14, 2025, around 4:00 p.m., I made a reservation through Booking.com for an apartment in Rome, Italy called “Palace Fontana di Trevi Home.” My reservation confirmation number is 5522****21, and my PIN code is 3894. The listing stated that check-in begins at 14:00, with no end time or tim...
I made a reservation through Booking.com for my trip to England using the following link: [Link]. After submitting a reservation request for accommodation through the app, I contacted the provided account on Telegram® as indicated on Booking.com's booking page. It stated: 'For reservation inquiries,...
On November 8, 2025, I booked a stay through Booking.com at a property called “Your Perfect Stay Luxury Serviced Apartments London.” During the reservation process, the discounted price was listed as $1,623. However, after completing the booking, my credit card was charged $2,290, and I was billed t...
I booked a stay at 54 Queens Gate Hotel through Booking.com (confirmation number: 5703.182.79) and paid a total of ₺34,518 for the reservation. However, at checkout, my credit card was charged an additional £28.69. No explanation was provided for this fee, other than being told it was “standard.” Th...
Comments