I made a 3-day reservation in Oslo at Rose Garden Apartments, but the booking was entirely canceled because I didn’t check in between 11:00 AM and 3:00 PM. Despite being able to check in the next day, I was forced to find another place to stay. The property won’t respond to my messages or provide a refund, and Booking.com claims the property has the right to do this. It's clear that this is an unfair situation, and I’m shocked that a major platform like Booking.com allows such actions. I will no longer make reservations through their site.
I reserved a 3-day stay at Rose Garden Apartments in Oslo via Booking.com, but my booking got canceled since I missed their limited check-in hours from 11:00 to 15:00. Even though I could have checked in the next day, they wouldn't help me out, so I had to rush to find another place at the last minu...
We reserved and paid for a stay at Oslo Center Apartment through Booking.com from June 29 to July 2. However, when we arrived at the hotel around 3:00 PM, the gentleman we contacted said he would be there in half an hour but never showed up, leaving us stranded for the night. We had to find alternat...
On May 26, I booked an apartment in London via Booking.com for the dates June 11–16. Since the day of booking, I’ve tried repeatedly to contact the property, but there’s been almost no communication at all. The apartment is managed by a third-party agency, and they have refused to give proper answer...
On November 14, 2025, around 4:00 p.m., I made a reservation through Booking.com for an apartment in Rome, Italy called “Palace Fontana di Trevi Home.” My reservation confirmation number is 5522****21, and my PIN code is 3894. The listing stated that check-in begins at 14:00, with no end time or tim...
We made a reservation on May 27th and had to cancel it just 15 minutes later. We didn’t use any service of the property, nor did we cause any inconvenience. We even canceled well within the same hour, thinking it wouldn’t be a problem. Yesterday, we found out that the property has not refunded the a...
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