I had an issue; I canceled my reservation on July 28th. The hotel advertised no pre-payment and free cancellation. However, 1152 euros were taken from my card. I've been calling you since July 28th. Initially, you assured me that if the hotel didn't respond within 5 days, you would refund my money. After the 5-day period, on August 2nd, I called again, and Booking.com told me they would refund the money to my booking wallet, so I could use it as credit once it became available. I checked the wallet and saw the money as awards, but suddenly, it disappeared. I thought it was a technical fault, so I called again, and your assistant said the process was stopped, but they didn't know the reason. Why? What changed? I am the victim here! Please refund my money back. I have already sent you all the necessary documents for proof!
I made a 6-night reservation on Booking.com for July 7–13, paying a $140 prepayment as part of the booking process. Without any prior notice or consent, Booking.com canceled my reservation, claiming they could not collect the remaining payment. Even worse, they deducted $125 from my initial payment ...
Over two months ago, I made a hotel reservation through Booking.com. Just one week before check-in, Booking canceled my reservation without my consent. When I contacted support, they told me that if I rebooked the same hotel at a higher price, they would refund the price difference after my stay. I...
On February 11, 2025, I made a hotel reservation through Booking.com and paid ₺4,280.86 in full. Without providing any reason, my booking was canceled—and although I received an email from Booking.com confirming that a refund had been approved, the money was never returned to my account. I’ve reach...
On July 22, I paid a total of €1,600 via my credit card for a reservation at Hotel Barcelona Center in Spain through Booking.com. I later canceled the booking, and since it was eligible for free cancellation, I expected a full refund. When I contacted the hotel directly, they confirmed that they had...
I made a hotel reservation through Booking.com on July 11, and although the booking appeared to be confirmed, I noticed that no charge had been made to my credit card. Two days later, on July 13, I checked again and saw that the payment still hadn’t been processed. I reached out via the Booking.com ...
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