On July 22, I paid a total of €1,600 via my credit card for a reservation at Hotel Barcelona Center in Spain through Booking.com. I later canceled the booking, and since it was eligible for free cancellation, I expected a full refund. When I contacted the hotel directly, they confirmed that they had already sent the entire refund to Booking.com without any deductions.
I reached out to Booking.com customer service multiple times. At first, they told me the process would take some time. Later, they claimed the refund had already been sent to my bank. However, my bank confirmed there has been no refund credited to my account. I even requested a formal document from Booking.com proving the refund was issued, but I have not received any response.
Given the high amount involved, I urgently request that Booking.com transfer the €1,600 refund to my account immediately. I expect this matter to be resolved promptly and my financial loss to be addressed without further delay.
I booked a hotel in Spain through Booking.com for a stay from September 18-20, but the hotel unexpectedly canceled my reservation without any explanation. It’s been 1.5 months since the cancellation, yet I still haven’t received a refund from Booking.com. Despite making countless calls and spending ...
I made a hotel reservation through Booking.com, specifically choosing a stay with a free cancellation policy. However, despite canceling within the allowed time, I never received my refund. The hotel has fully charged my credit card, and I have already confirmed with my bank that no refund was proc...
I canceled my original reservation on Booking.com and rebooked the same hotel for different dates. Booking.com assured me that my refund would be processed and credited back to my account. However, it has been quite some time, and I still haven’t received the refund. This delay is frustrating, espec...
I canceled my reservation on Booking.com, but my refund has still not been credited to my account. It has already been 12 days since the cancellation, and there has been no sign of the money being returned. This delay is extremely frustrating and unacceptable, especially considering how quickly paym...
Over two months ago, I made a hotel reservation through Booking.com. Just one week before check-in, Booking canceled my reservation without my consent. When I contacted support, they told me that if I rebooked the same hotel at a higher price, they would refund the price difference after my stay. I...
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