On April 1, 2025, I made a hotel reservation through Booking.com, but I was very dissatisfied with the experience. Afterward, I submitted multiple complaints regarding the issue, expecting proper assistance.
Unfortunately, Booking.com never truly responded to any of my inquiries. Instead, they only sent generic, automated replies that did nothing to address my concerns. Despite repeated follow-ups, as of April 27, I still have not received a real response or any meaningful solution.
I demand that Booking.com urgently review my case properly, stop sending automated responses, and provide real customer support. Customers deserve to be heard and helped when legitimate complaints are raised, not ignored and brushed aside!
I am really dissatisfied with Booking.com's lack of communication over an issue with a recent visit. I submitted a complaint to resolve the issue, but all I've received are automated responses asking for the confirmation code, which I've already supplied several times. Despite giving all needed inf...
I booked a hotel on Booking.com for June 15–17, 2025 (Reservation No: 4459447821). Unfortunately, I couldn't travel because my visa application was still pending by the time of my trip, and as a result, I couldn’t stay at the property. Although I was outside the free cancellation period, I immediat...
I made a reservation through Booking.com for my international trip, but I encountered an issue that required immediate assistance. Unfortunately, reaching their customer service is impossible. I have sent multiple emails, yet all I receive are automated responses repeating the same message over and...
On February 11, 2025, I made a hotel reservation through Booking.com and paid ₺4,280.86 in full. Without providing any reason, my booking was canceled—and although I received an email from Booking.com confirming that a refund had been approved, the money was never returned to my account. I’ve reach...
On April 4, 2025, at exactly 13:04, I contacted Booking.com customer service at 0212 377 60 55 and was connected with a representative named D**.** Not only did this agent provide me with completely inaccurate information, but they also hung up the phone on me without offering any solution or suppor...
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