I made a reservation through Booking.com for my international trip, but I encountered an issue that required immediate assistance. Unfortunately, reaching their customer service is impossible.
I have sent multiple emails, yet all I receive are automated responses repeating the same message over and over. Even when I reply with additional details, I still get the same generic reply, offering no real help. Trying to speak to a real person through the app is just as frustrating—there is simply no way to get proper support.
This is unacceptable for a company handling travel bookings. If you have other options, I strongly recommend using a different platform. Booking.com must fix its customer service issues and actually respond to urgent requests instead of ignoring customers!
I’ve been experiencing an issue with Booking.com for the past three days, and not a single representative has responded to my messages. I’ve tried reaching out multiple times through their so-called “Customer Service” section, but it feels like I’m messaging a void—there is no one on the other end. ...
I booked a flight through Booking.com and have been trying to change my travel dates for over a month. I’ve repeatedly contacted live support and submitted multiple requests, but all I get is the same response: "You'll receive an update via email." Yet, no one ever follows up! This level of customer...
On April 1, 2025, I made a hotel reservation through Booking.com, but I was very dissatisfied with the experience. Afterward, I submitted multiple complaints regarding the issue, expecting proper assistance. Unfortunately, Booking.com never truly responded to any of my inquiries. Instead, they only...
I am really dissatisfied with Booking.com's lack of communication over an issue with a recent visit. I submitted a complaint to resolve the issue, but all I've received are automated responses asking for the confirmation code, which I've already supplied several times. Despite giving all needed inf...
I deeply regret using Booking.com for the first time. If I had relied on their service for an international trip, I would have been stranded without accommodation. I received a confirmation code for my reservation, but the host never responded. Later, I found the same property listed on Airbnb, and...
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