Booking.com Has Not Refunded My €445 After Hotel Cancellation

Erdal · 2025-08-27T17:27:09+03:00

On July 29, I booked a stay at Patiras Deluxe B&B Hotel in Thassos Island through Booking.com (reservation confirmation no: 5989.377.578, name: Erdal P****). Due to unavoidable circumstances, I had to cancel my reservation. At the time of booking, it was clearly stated that in case of cancellation, 50% of the payment would be refunded. Since I paid a total of €890, I am entitled to a refund of €445 back to my credit card. The cancellation was confirmed on July 29, and I received an email from Booking.com promising that the refund would be processed within 10–13 days. However, more than a month has now passed, and no refund has been issued. The biggest problem is the complete lack of communication. Reaching Booking.com is nearly impossible. I sent multiple messages through both the app and website, but I never received a single response. The so-called customer service channels do not work, and no representative has addressed my issue. I demand that my rightful €445 refund be processed immediately. In addition, as a global company, Booking.com must urgently improve its customer service systems so that customers are not left ignored and helpless.

Erdal

I reached the company's international contact number. My problem was resolved. It turns out that I made a mistake; when the fee was charged to my credit card, it was already deducted by 50%. So, there was no need for a refund process afterwards. In other words, there is no problem other than the difficulty of reaching the company. My advice is not to try to contact them by email or through the app. Call them by phone; the customer service representative also mentioned this. They do not respond to emails.