We made a hotel reservation on Booking.com with free cancellation. However, due to some reasons, our trip was canceled before the deadline, and we proceeded with the reservation cancellation. Despite this, both the prepayment and the total accommodation fee were charged to us. We are now awaiting a refund for the amount charged after the cancellation process. This situation is a complete disappointment.
I made a hotel reservation through Booking.com, specifically choosing a stay with a free cancellation policy. However, d...espite canceling within the allowed time, I never received my refund. The hotel has fully charged my credit card, and I have already confirmed with my bank that no refund was proc
I made a reservation on Booking.com with no prepayment required and canceled it before the free cancellation deadline. D...espite this, they charged $324 from my card. I have contacted them multiple times over 17 days, but my issue remains unresolved. They keep sending automated replies saying “wait 48
I made a 6-night reservation on Booking.com for July 7–13, paying a $140 prepayment as part of the booking process. With...out any prior notice or consent, Booking.com canceled my reservation, claiming they could not collect the remaining payment. Even worse, they deducted $125 from my initial payment
On June 16, due to a system and interface error, we made two reservations for the same hotel for June 17 through Booking....com. It was non-cancellable, but the hotel approved and accepted the cancellation. A month has passed, and we are still waiting for our refund from Booking.com without any respons
I'm deeply frustrated with Booking.com. We rented two apartments at Kotor Apartments Casa di Cattaro for June 28 - July ...1, 2024, with free cancellation and no prepayment required. We canceled within the allowed time, and Booking confirmed the cancellation. However, the full amount was still charged