I booked two rooms at Kos Fantasia Hotel through Booking.com with a pay-at-the-hotel option for a stay from 21.09.2024 to 22.09.2024 (reservation numbers: 4601195599 and 4862146488). Upon arrival on 21.09.2024, I paid €211.80 in cash for both rooms. However, after returning to Turkey and reviewing my credit card statement, I found that the hotel had also charged me ₺8,343.44. Despite multiple attempts to contact Booking.com, I have yet to receive a proper response, and I’m unable to reach the hotel, as they are not answering calls. I trusted Booking.com to handle the reservation, but I have been charged twice, and no solution has been provided. If the refund is not processed to my credit card soon, I will pursue legal action.
On October 18, 2024, I made a reservation (Verification Code: 4469286772) with a free cancellation option and later canceled it. During this process, €421.60 was charged to my card. After canceling, I received an email confirmation from Booking.com stating that my cancellation was successful and the...
I booked multiple hotels through Booking.com and paid for all of them in cash during my stay. However, on December 27, one day after returning to Turkey, I noticed unauthorized charges on my credit card: $241.52 and $125.79. These charges are completely unjustified, as I had already settled all paym...
On July 22, 2025, I made a reservation through Booking.com, where the confirmed price for my booking was ₺6,649. However, when I checked my credit card statement, I saw that ₺6,891 had been charged instead—₺242 more than the agreed-upon amount. The promotional campaign I joined clearly stated the am...
On February 11, 2025, I made a hotel reservation through Booking.com and paid ₺4,280.86 in full. Without providing any reason, my booking was canceled—and although I received an email from Booking.com confirming that a refund had been approved, the money was never returned to my account. I’ve reach...
I have never had any booking or affiliation with Booking.com, yet on my credit card, a charge of ₺24,648.91 was made without my knowledge or authorization. I immediately closed all my cards and contacted the bank to file a dispute. After that, I tried to reach Booking.com to report the fraudulent t...
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