I booked an apartment in Edinburgh through Booking.com on June 1, 2024, with free cancellation until the specified date. However, the apartment management charged my credit card the next day. On June 2, 2024, I canceled the reservation and emailed them, requesting a refund. They assured me that I would receive my money back within 15 business days, but it’s now been 3 months, and I still haven’t received the refund. I contacted Booking.com customer service, and while they promised to help, no progress has been made. I’m extremely frustrated and demand that my refund be processed immediately.
I booked an accommodation with a free cancellation option through Booking.com. I canceled it on November 22, 2024, expecting a refund within 10 days, as initially promised. However, the refund period was then changed to 30 business days. Now, it has been over two months, and I still haven’t receive...
I booked an apartment in London for 4 nights through Booking.com in February 2024. However, Booking.com canceled my reservation, and even though an entire year has passed, I still have not received my refund! We provided all necessary proof, including a full year of credit card statements, but desp...
I'm deeply frustrated with Booking.com. We rented two apartments at Kotor Apartments Casa di Cattaro for June 28 - July 1, 2024, with free cancellation and no prepayment required. We canceled within the allowed time, and Booking confirmed the cancellation. However, the full amount was still charged ...
I booked a car rental through Booking.com and canceled it on the same day, expecting a smooth refund process as promised. They assured me that I would receive my refund within 7 business days. However, it's now been 9 business days, and I still haven't seen the refund in my account. What's more frus...
I canceled my reservation through Booking.com and was told that the refund would be processed within 7-12 business days. However, it has now been 1.5 months, and I still haven’t received my money. I’ve contacted customer service multiple times and sent numerous emails, but each response just asks m...
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