As a Genius member on Booking.com, I'm no stranger to making reservations. However, my recent experience has left me deeply disappointed and concerned. I made a reservation at Belstay Roma Aurelia in Rome, Italy, through Booking.com and completed the payment of $366. To my surprise, no confirmation number or PIN code appeared after the transaction.
The payment was successfully deducted from my card, but I was shocked to discover that this was apparently a "partner offer." It seems I've been misled by a collaboration between Booking.com and Belstay Roma Aurelia in Italy. Despite paying the full amount, I'm unable to access the service because the reservation isn't showing up in the system.
I had a travel reservation on Booking.com. Six days before check-in, I was contacted by someone claiming to be the hotel’s check-in manager. The hotel name, confirmation amount, dates, and my credit card details were all correct. They sent me a code, saying it was just for card verification to secur...
On November 14, 2025, around 4:00 p.m., I made a reservation through Booking.com for an apartment in Rome, Italy called “Palace Fontana di Trevi Home.” My reservation confirmation number is 5522****21, and my PIN code is 3894. The listing stated that check-in begins at 14:00, with no end time or tim...
I'm writing to let you know how really disappointed and frustrated I am about a major problem I came across on your site. Using Booking.com, my family and I reserved and payed for hotel in Rome, Italy for February 17–22. But we began to question the validity of the listing following the payment. Sh...
I made a reservation for Rome, Italy in February. 3 days before my trip, I canceled my reservation and accepted a €50 cancellation fee, expecting a €150 refund. When I booked, Booking.com charged a €200 pre-authorization. After I canceled, I expected them to refund €150 and close the case. However,...
Booking.com claims to have collected payments from customers, but when issues arise, they make it extremely difficult to get a resolution. When I filed a complaint about a payment problem, they denied any wrongdoing and refused to refund the amount, despite the evidence I provided. Travelers should...
Comments