I made a hotel reservation on the Booking.com site as 'the date can be changed. Then I made one change to the date. Then, our plans changed, and I wanted to go back to the old dates, but I was told no. I talked to Booking's customer service, and they told me that the hotel was full. But when I tried again to make a reservation, I saw that there was an open spot for the dates I wanted. Both the hotel and the booking service tried to sell me something that wasn't true. I want to be paid for what I've been through. Otherwise, I will go to consumer arbitration committee. I am attaching the photos attached. Thank you.
I booked and paid for a hotel through Booking.com, carefully selecting the dates I needed. However, after confirming the payment, I noticed that my reservation was set for completely different dates. When I clicked on the hotel details, I realized that the property had automatically changed my booki...
I accidentally made a reservation for the wrong and later date through Booking.com. I'm unable to cancel without incurring a fee. I submitted a request for a free cancellation through the system and tried to use my date change option, then contacted the hotel directly. The hotel informed me that fre...
I made a fully paid reservation through Booking.com for a property that doesn’t even exist. When my check-in time arrived, we showed up with our luggage at the listed address—only to find no such hotel or apartment there at all. We were left stranded, stressed, and with no place to stay, all because...
When I tried to book a room on booking.com, I was told that my reservation had failed. So, I had to go through the booking process three times, only to find out later that I was charged three times for the same room. Even though I've been calling and emailing Booking.com for a few days, I still have...
I booked a reservation through Booking.com, trusting the platform due to its reputation. However, my reservation was canceled by Booking.com without my knowledge or consent. To make matters worse, they have not refunded my payment. I have tried multiple times to reach out to their customer service,...
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