5
Resolved
Booking.com and Hotel Refused to Modify My Reservation – Charged Without a Stay
February 16, 2025 1:41 PM37
Uğur's Thank You Message
“Information was conveyed that the fee would be refunded within 6-7 days.”
I mistakenly booked my stay under reservation ID 4333157614 for February instead of March—the same dates, just the wrong month. I noticed the error immediately and contacted the hotel for assistance, but they refused to change the dates despite taking my full payment.
Even Booking.com reached out to the hotel, yet no solution was provided. I never checked in, yet my money was taken without receiving any service. Given that it’s the winter season, this change wouldn’t have affected the hotel’s occupancy.
Booking.com should have better policies in place for genuine mistakes like this. I was wrongfully charged, and I expect a refund or a resolution. Fix this issue now!
Uğur
February 18, 2025 2:12 PM
Information was conveyed that the fee would be refunded within 6-7 days.
