We arrived at Stuttgart Airport in Germany using the Booking app. They charged me a payment one day earlier from my card. At the location they asked for an additional €500 fee, which we accepted. Afterwards they said they would also charge an extra $707 as a security deposit. The rental agency on-site, Flex GO, told me there was no car, and that there were a lot of excuses and tricks. I was unable to take the car. Even though I couldn’t get the car, Booking still hasn’t refunded my $350 USD (≈₺14,826) payment. Is this possible? They say “you should have called from there.” I have sent dozens of emails, but there is no one to address my case.
Between May 18–25, 2025, I rented a car at Stuttgart Airport from the company Flex To Go through Skyscanner. During the rental process, my credit card information was taken for potential traffic fines. However, they charged my credit card for traffic fines that do not belong to me—fines issued on di...
About 1.5 months ago, I used Booking.com to reserve both a hotel and a rental car for an international trip. On the day of my rental, I realized I’d be about 2 hours late to pick up the car due to a train delay from Copenhagen. At 06:37 a.m., I sent an email through Booking.com explaining the situat...
I rented a car through Booking.com, and the rental company they directed me to took a 600-euro cash deposit when I picked up the vehicle. Upon returning the car, they assured me that the deposit would be refunded via bank transfer. However, I never received the refund. When I followed up, they shoc...
On February 21, I rented a car in Berlin through Booking.com. When I arrived to pick up the car, I was told that the vehicle in my reserved class was no longer available. Instead of offering a proper solution or refund, they tried to hand me a lower-class car at no discount. Naturally, I refused. T...
We rented a car from a company called 'Üsküp 387 Rent A Car' through Booking.com. Today, they picked us up from the airport and took us to the office, even though the procedures were supposed to be done there and the car was delivered there. Although there was no additional request from us at the of...
Comments