On June 26, 2021, I purchased a Grundig refrigerator and a 1+2 year Device Protection Insurance from the Media Markt Balıkesir Onburda Store. The insurance (BNP Paribas Cardif) is valid until 2025. Media Markt directed me to contact a company called "Altar Grup" for insurance-covered repairs. A Customer Representative requested an estimate from the authorized service. I sent Altar Grup the repair estimate of ₺9,745 from the Arçelik Service in Balıkesir. They promised to inform me via SMS, but I received no response. Days later, when I contacted Media Markt customer service again, they informed me that the repair couldn’t be done and declared the product irreparable. My Grundig product is still listed for ₺39,999 on the Media Markt website, with an extended warranty price of ₺5,499. However, the store is only offering me a gift card worth ₺6,402, the original sale price from four years ago. I am requesting that my refrigerator be repaired under the insurance coverage. I want my refrigerator repaired, as covered by insurance, yet they are offering me a gift card worth ₺6,402 to buy a new product. What is the point of insurance? Either repair my product, replace it, or provide a gift card equivalent to the current product value. If I accept the gift card, I will still need to buy a new refrigerator. If my issue is not resolved, I will pursue my legal rights with the Consumer Arbitration Board and a mediator, and I will never shop at Media Markt again. The damage was not due to user error. If BNP Paribas Cardif is a reputable insurance company, they should carry out the repair of my product.
I purchased a Samsung refrigerator from Media Markt and added insurance on top. Four years later, the refrigerator broke down. The service center quoted a repair cost of ₺7,500, and while there was a repair option, when we submitted the report to the insurance company and the store, they told us tha...
On August 10, 2021, I purchased a Samsung UE50T8000XTK model TV from Media Markt at Balikesir 10burda Mall. The authorized seller assured me of an additional 3-year warranty on top of the device's 2-year warranty, promising repair, replacement, or refund for any issues within 5 years. So I went ahea...
In November 2023, I bought an extended warranty for my device—the iPhone 11—from Media Markt through BNP Paribas Cardif. My phone cracked glass above the front camera on May 3, 2024. May 14, 2024, was when I called the insurance company, and they gave me a ₺14,000 gift card or a new part. They did c...
We bought a Grundig refrigerator; the service delivered and installed it. They offered to extend the warranty for 4 years in exchange for ₺249, and I accepted. The installation technicians told me they had entered the device into the system and that if any issues arose, the extended warranty would a...
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