We bought a Grundig refrigerator; the service delivered and installed it. They offered to extend the warranty for 4 years in exchange for ₺249, and I accepted. The installation technicians told me they had entered the device into the system and that if any issues arose, the extended warranty would appear in the system. However, they didn't give me any receipts or documents. Years passed, and in the 4th year, the refrigerator broke down. When I called the service, they said I had no warranty. Even though I insisted that I had extended it to 7 years, they said there was nothing they could do without proof. In short, they took the money for the warranty extension, but it was never actually extended. Take my advice: never trust Arçelik Grundig services or products. The products break down quickly, and the extended warranty they promise is worthless. We were deceived.
I bought a 720-liter refrigerator from Arçelik for ₺4,500 four years ago, but it just stopped working. The topmost section of the refrigerator stopped cooling, causing all of my products to deteriorate. I phoned for service 25 days ago, and they changed a part. However, the problem persisted, and my...
Three years and five months ago, I purchased a Grundig refrigerator. The seller claimed it was a high-quality German product. They recommended buying a paid socket adapter to avoid electrical issues during the refrigerator installation. Since purchasing the product, we have had constant problems—eit...
I've been dealing with Arçelik customer service for 2 months because my refrigerator is broken. They tried to charge me for repairs because my extended warranty document wasn't showing up in their system. After we found the document, they delayed it for another month, saying they would process it. T...
For about 10 years, I've relied on my Arçelik refrigerator until it malfunctioned four months ago. The technical service assured me that after replacing the compressor, I could use it for another decade, at most encountering a minor issue with the main board, which wouldn't cost much to fix. Trustin...
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