I purchased the TCL Movetime Family Watch MT64X children’s smartwatch on August 24, 2025. About a month later, the screen cracked. I had also insured the device the same day through BNP Paribas Cardif Insurance (Policy No: 66576569-0). After the screen damage, I contacted the store, and the repair p...
Following my complaint dated May 28, 2025, a representative from BNP Paribas Cardif named Mr. Er*** contacted me by phone, but verbally rejected my legal requests on the grounds that the warranty period had expired. My request for a written statement was also denied, and I was simply told that the c...
We’ve been trying to cancel our life insurance with BNP Paribas Cardif for six months and have sent every possible document. Every time we call, one customer representative says, “Everything is complete, there’s no problem.” We wait, then a month later when we call again, another representative says...
On June 26, 2021, I purchased a Grundig refrigerator and a 1+2 year Device Protection Insurance from the Media Markt Balıkesir Onburda Store. The insurance (BNP Paribas Cardif) is valid until 2025. Media Markt directed me to contact a company called "Altar Grup" for insurance-covered repairs. A Cust...
In November 2023, I bought an extended warranty for my device—the iPhone 11—from Media Markt through BNP Paribas Cardif. My phone cracked glass above the front camera on May 3, 2024. May 14, 2024, was when I called the insurance company, and they gave me a ₺14,000 gift card or a new part. They did c...
I took out a loan from BNP Paribas Cardif (TEB) bank, and they provided me with accident insurance. Unfortunately, I broke my leg at work. However, BNP Paribas Cardif Insurance refused to compensate me, citing my status as an SSK (Social Security Institution) member. They conveniently failed to ment...
I have repeatedly reached out to BNP Cardif and TEB Bank, submitting multiple applications and written petitions, yet I have been unable to obtain the signed loan agreement and policy documents. They claim there is no record of the inheritance payment, but our attorney needs to investigate further. ...
I've been having a tough time trying to make my pension payments, but the customer service peeps aren't being very helpful, I called them a bunch of times to cancel the contract because I was having trouble paying, but they still said yes. Then, the next day they called me and were like, "Hey, why d...
We bought a TCL M42 smart children's watch from Media Markt Diyarbakir Ceylan Karavil AVM and the store forced us to extend the warranty by explaining that under the name of additional warranty, knock your phone against the wall and let's get a new one, and the duration was 2 years. In less than a y...
Following the passing of my father, I am writing to express my frustration regarding the delay in processing his life insurance claim with TEB Bank and their partner institution, BNP Paribas Cardif Bank. We informed both banks of the claim over a month ago, but they have taken no action and claim to...
Due to a burning odor and a broken nozzle, I brought my Dyson V11 to the Beylikdüzü Marmara Park location on 01.02.2023; I had purchased the device two years prior with an extended warranty from the Media Markt Beylikdüzü store. After receiving my order, I discovered that the extended warranty was n...