BNESIM won’t refund my unused eSIM—how can I get my money back?

If BNESIM won’t refund your unused eSIM and you want your money back,

Check the refund eligibility first;

• Verify:
– The eSIM or data plan was not activated or used
– The purchase date
– The plan and amount purchased
– Your order or transaction details

BNESIM’s refund policy says refunds may be available for an unused incorrect data-plan purchase, an incompatible or network-locked device, or an unactivated lifetime eSIM. Refund requests generally must be submitted within 14 days of purchase.

Gather evidence;

• Save:
– Your purchase receipt
– eSIM activation status
– Screenshots showing the unused balance
– Your order or transaction ID
– Any previous refund correspondence

Contact BNESIM Support at and request a refund, explaining that the eSIM has not been used. BNESIM says refunds can be requested through support and are reviewed according to its refund policy.

If BNESIM does not resolve the refund request, consider filing a complaint on Xolvie to pursue a resolution.