Bne Sim 10 GB eSIM Did Not Work in Greece

I purchased a 10 GB internet package through Bne Sim eSIM. On December 29, 2025, while I was in Greece, I repeatedly tried to activate the eSIM after midnight on the day of purchase, but it never worked and I was unable to use the package.

That same day, I contacted live support, explained the situation, and requested a refund. After the live support conversation, I was asked to send an email and provide screenshots, so I sent all the requested information and screenshots. However, despite doing everything requested, I was not provided with any solution, and I never received a response to my emails.

When I contacted them again after receiving no response to my emails, I was simply told that “work is ongoing and the issue is being investigated,” but I was given no clear resolution for 15 days. Live support was later shut down as well, and I was unable to receive any assistance through the support panel. I was left without a service I had already paid for while I was abroad, which caused me significant inconvenience.

I request a full refund of the amount I paid for the unused 10 GB package and ask that the inconvenience I experienced throughout this process be taken into consideration and that the matter be resolved as soon as possible.