Bne Sim Charged $8 for an eSIM That Never Worked in Egypt

Defne
BNESIM
December 12, 2025 7:02 PM

For my trip to Egypt from November 8 to November 11, 2025, I purchased a $8 package through my spouse’s account on their own website. However, the system displayed an error during the activation process and then would not allow me to try activating the package again, so I was completely unable to use it.

For four days, I repeatedly tried to activate the line, but the package was never added to it. During this period, I explained the situation in detail both by email and through the customer service representative available via WhatsApp on their website. Despite this, my problem was never resolved, and I also received no response regarding the refund I requested.

I request a full refund of the $8 I paid for a service I was unable to use, along with an explanation of why this process has taken so long.

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