Bne Sim Singapore eSIM Failed to Activate

I purchased packages through Bne Sim on December 15, 2025, first for Malaysia and then for Singapore. I did not experience any problems with my Malaysia package, but when I tried to use the Singapore package on the 16th, the line could not be activated at all, and the Malaysia line still appeared as active in the system.

I had experienced a similar problem before, so this was my second problematic experience. Even though I purchased a separate package for Singapore, I was unable to activate the Singapore eSIM. I followed all the steps recommended by the 24/7 support team, including manually selecting the carrier exactly as instructed, but the Singapore line still did not work.

During this process, I restarted my phone several times and turned cellular data on and off repeatedly. However, I did not delete the eSIM because I knew that I would be charged another fee to reinstall it if I removed it. Despite trying everything, the line still did not work in Singapore, so I was forced to activate my Turkish line and incurred additional costs.

My Bne Sim account number is 5586***73. I request that my Singapore package be canceled and that the amount I paid for this unused line be refunded. Since I have experienced the same problem on two separate trips, I request that the inconvenience I have suffered be resolved as soon as possible.