Bne Sim eSIM Never Worked During My International Trip

I purchased an eSIM package through Best Network Ever, also known as Bne Sim, but I was never able to activate the line. When it did not work on the first attempt, we assumed the problem was with the phone, so we deleted the eSIM and tried to install it on another phone. We did not know at the time that this was the wrong thing to do. As a result, we were completely unable to use the line while we were abroad between December 5 and December 21.

I requested help through the live support feature in the app. Despite the “24/7 online support” claim, the responses were neither immediate nor fast enough, so we were unable to activate the line throughout our trip and never received any service. Later, during another trip, I tried using the eSIM again on my iPhone 15 Pro with my Vodafone line. However, despite repeatedly sending me instructions, the steps provided did not result in a clear installation process or resolve the problem, so I was once again unable to use the eSIM. I would like to make it clear that my complaint is not against Vodafone, but directly against Best Network Ever, or Bne Sim.

My transaction UID is 2531485, and I paid a total of 478.02 TL for this transaction. I was completely unable to use the service I purchased, both during my first trip and during my subsequent attempt. Although I requested a refund through the app, I have not received any response.

I request a full refund of the 478.02 TL I paid for a service that I never received or was able to use.