Bne Sim Charged $11 Without Payment Confirmation

I logged into my account associated with the number 560**5370 through the Bne Sim app and attempted to purchase an eSIM package. On Monday, January 12, 2026, as soon as I entered my card information into the app, $11 was charged to my card without any payment confirmation screen or final confirmation step.

Although the payment was taken, I noticed that the eSIM line was not activated on my phone. I wanted to contact the company after noticing this, but I was unable to reach anyone through any of the available channels. I cannot find anyone who can provide me with information about either the payment details or the status of the package.

I request that the relevant eSIM package be canceled and that the $11 charged to my card be refunded to me as soon as possible.