Bne Sim Charged $5 but Never Added My 5 GB Europe Package

Yesterday, at around 10:00 AM, I purchased a 5 GB Europe package through Bne Sim. The $5 payment was charged to my credit card, but despite this, the package was never added to my line and I was completely unable to use the service.

I contacted the company’s live support and AI assistant to get help with the issue. Although the AI assistant said it would connect me with a real representative, more than 24 hours have passed and I have still not been connected to anyone. I have been unable to find a real person I can speak with and explain my problem to.

Since I have neither received the service I paid for nor been able to get a resolution through the available support channels, I request a full refund of the $5 charged to my card. I also request that my account be reviewed and that I be informed why the package was never added to my line.